International phone calls from Cambridge

I wrote the following for someone who was trying to work out the best way to call Ghana from the UK. It has slight bias based on the perspective of a graduate student calling from Cambridge University, but most of it should apply generally and for other destinations. Note that I've got the names of many suppliers below from Google or other sources: they should not be taken as either recommendations or that prices are correct.

It is very complicated because it depends on exactly what phone you are
calling from and how often you call...

First thing to say is that the people who have the best prices aren't always
ideal because the sound quality is so bad... I call one country regularly
and choose to pay 30p/min instead of 15p/min because I can actually hear the
other person on the 30p/min line.  So you might have to try several options.


1) Call with your mobile.  You said you had a T-Mobile phone, is that right? 
Don't use T-Mobile to call, since on pay-as-you-go that costs 1.30 pounds
per minute (ouch!). 20p for an SMS isn't too bad though.  You can however
pay an extra 2.50 pounds per month to reduce the cost to 80p/min, but that's
still not cheap.

2) Calling cards.  If you don't call often then you can buy a calling card
from a shop (such as the newsagent on King's Parade) or on the Internet. 
You pay 5/10/20 pounds and receive a card.  The card has a phone number on
it, which you dial then enter the secret number (PIN) written on the card
when asked.  You then dial the international number you want to call.  You
can call from any phone but it is cheapest not to call from mobiles or
telephone boxes (you can call from a friend's landline without it costing
them anything).

For example http://www.alphatelecom.com/uk/ has Ghana 10p/min landline and
11p/min mobile.  If you buy from a shop they have posters displaying the
rates to lots of countries.
Another is:
http://londonphonecards.co.uk/
and a calculator that selects the best card can be found at:
http://www.cometcallingcards.com/best_rate_calculator.php
(I'm picking these names off Google, so haven't tried any myself)

One thing to be careful of about calling cards is that some charge a small
fee per day (maybe 2p/day) and some expire after a few weeks, so if you
don't call much you may find your card is empty even if you haven't made any
calls.  So read the rules carefully  (usually in small print somewhere). 
Quite often the prices get cheaper if you buy a larger card (20 pounds
instead of 5 pounds).

But also some cards have a connection fee as well as a cost per minute
(in other words, for a ten minute call at 5p/min with a
connection fee of 20p you pay 20p+10*5p = 70p).  Some have a large
connection fee and cheap cost per minute and others have a low connection
fee but high cost per minute.  So which card is best depends on whether you
make short calls or long calls.


3) These options generally need a credit or debit card to sign up, so you'll
have to set up a bank account first.  You get your bills emailed to you and
they take the money from your card.  While you do have to provide your
address, phone number etc when you register they only send you a bill for
the calls you make - you don't have to pay per month if you don't make any
calls.  The way they work is you dial a UK number first, and it will then
ask you dial in the international number for Ghana that you want to call. 
Because you have registered your phone number with them, they know that
calls from your number are to be billed to you.

3a) If you sign up at http://www.18866.com, you pay 9p/min to Ghanaian landlines
and 12p/min to mobiles.  On top of this is the cost of a UK call from your
mobile (to a London 020 number), which can be from 30p/min to 5p/min
depending on how much you spend on your mobile phone per month. (10
pounds=30p/min, 20 pounds=20p/min, 30 pounds=10p/min, 40pounds+ =5p/min)

3b) There's also http://www.1899.com which is cheaper at Ghana 5p/min landline
and 9p/min mobile.  You still have to pay the UK call charge as above.


4) If you make calls regularly you can also have a telephone line installed
in your room.  The wires are probably already there - you just contact the
phone company (NTL) and ask them to connect you.  Make sure you ask for a
'CU2' line as this is a special cheaper line for graduate students which
costs 7 pounds/month.  More details can be found here:
http://www.ntlatuni.com/cu2/
(NTL have a special department to deal with CU2 lines: talk to their
business department on 0800 052 0800 not their student department.  And
don't let them transfer you to their student department if they try.)

I can't find out the call costs for this line at the moment (as it's 6pm and
NTL's business department is closed) so I'm making a guess that call costs are
the same as their other phone lines - it's worth checking these before you
sign up (if you don't know how to do this, ask me).

4a) Anyway, to call Ghana with this line costs 75p/min (landline) and 95p/min
(mobile) - not cheap.

4b) However you can then use another provider to make calls with.  To do this
you ring the provider's special number quoted on their website and then dial
your Ghanaian number.  Some examples are:
http://www.telestunt.co.uk/ (3p/min landline, 6p/min mobile)
http://www.telediscount.co.uk/ (10p/min landline & mobile)
http://www.telesavers.co.uk/ (5p/min landline, 10p/min mobile)
http://www.phonebird.co.uk/ (5p/min landline & mobile)

There are hundreds more listed at:
http://www.magsys.co.uk/telecom/tarifrsort2.htm
Try putting their names into Google to find their websites which list
prices.

These systems differ from 18866/1899 in that with these systems the call is
billed to your CU2 bill, while 18866/1899 email you a bill themselves.


5) Skype, and other Voice Over IP (VoIP) systems.  Here you use your
computer to originate the call but you can call either other computers
(usually free) or telephones (paying an extra cost).  Even if you call a
real telephone it is often cheaper than the methods above.  Sounds quality
can be a problem if the internet connection is bad: I tried using an African
internet connection to make VoIP calls and it was very poor quality.  This
is an expanding field and one I don't have too much experience with so I
won't comment further here except to note that if your internet connection
is provided by your college they may disallow or restrict VoIP calls.

Page by Theo Markettos (email at theo@markettos.org.uk), autogenerated 3 October 2005

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