RBS and HSBC using Rapport any advice or opinions?

David Biggins David_Biggins at usermgmt.com
Thu Oct 28 11:49:46 BST 2010

I originally found it extremely unstable when there was a mixture of
32-bit and 64-bit IE8 running on Vista 64.   


My normally stable system ran to 9-10 crashes per day, usually while
closing tabs,  but only while Rapport was running.


The mixture of 32/64 that could induce the crashes included running IE64
together with Outlook 2003 or Visual Studio 2008, both of which have an
embedded copy of IE32 running in a window, and several other similar


Some messing about with support got an update which stopped the
crashes...   by stopping Rapport from trying to run in IE64, only IE32.


So you then have to remember all the time to use the 32-bit version to
do your banking, or it still nags at you.


Then I upgraded to Office 2010 64-bit, which of course includes an
embedded 64-bit copy of IE...    and I'm finding that there appears to
have been some return of the crashing,  though nowhere near  as bad as
the original.   A prolonged flu has prevented me from getting back to
their support people to discuss this yet.


All in all, it seems like a reasonable idea, and they are helpful
people, but I'm not actually convinced that it is really ready for
deployment on 64-bit systems, which are after all increasingly popular.






From: ukcrypto-bounces at chiark.greenend.org.uk
[mailto:ukcrypto-bounces at chiark.greenend.org.uk] On Behalf Of Martin
Sent: 27 October 2010 20:25
To: ukcrypto at chiark.greenend.org.uk
Subject: RBS and HSBC using Rapport any advice or opinions?



I have been wondering whether it is worthwhile giving in to the nagging
from RBS and now HSBC to install Rapport
(http://www.rbs.co.uk/corporate/ms/sc/online-security/rapport.ashx) for
use with internet banking.

Before I go to the effort of investigating Rapport myself has anyone
else looked into it? 
What is the general opinion of it?

Does anyone know what the position might be if I continue to refuse to
use it? Especially if I then become a victim of fraud?

Thanks in advance

Martin Gardner
ukcrypto at magardner.co.uk

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