outsourcing GP appointments to India: is this legal under DPA?

Mary Hawking maryhawking at tigers.demon.co.uk
Sun Dec 12 08:28:02 GMT 2010

Interesting point, Adrian.

Do you have any inside knowledge about any intention to regard all
appointments as equal by NHS Business Services - or DH?

I would have thought that if you call an on-line service for an appointment
with a particular company, it is unlikely that you would be offered one with
a business rival.

But then, any time I have made an appointment over the phone it has not been
via a call centre owned by a department with its own agenda!


Mary Hawking



From: Adrian Midgley [mailto:amidgley at gmail.com] 
Sent: 11 December 2010 18:30
To: UK Cryptography Policy Discussion Group
Subject: Re: outsourcing GP appointments to India: is this legal under DPA?


Binding across jurisdictions is not easy.

Bear in mind also that this is probably not a system intended to use
appointments in the same way as a general practice currently uses them - the
aim woulld be that someone who rings and asks for an appointment is given an
appointment, or upsold to some other service, and the appointment is only
fairly likely to be where the patient would currently go.

Bad system.

If it served the purposes of us or our patients, annd was economic, and
safe, we would have set it up some time ago.

Adrian Midgley   http://www.defoam.net/

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