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<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'>Interesting point, <st1:place w:st="on"><st1:City
w:st="on">Adrian</st1:City></st1:place>.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'>Do you have any inside knowledge about any
intention to regard all appointments as equal by NHS Business Services – or
DH?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'>I would have thought that if you call an on-line
service for an appointment with a particular company, it is unlikely that you would
be offered one with a business rival.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'>But then, any time I have made an appointment
over the phone it has not been via a call centre owned by a department with its
own agenda!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><em><i><font size=5 color=blue face="French Script MT"><span
style='font-size:18.0pt;font-family:"French Script MT";color:blue'>Mary Hawking</span></font></i></em><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face="Times New Roman"><span
style='font-size:12.0pt;color:blue'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Adrian Midgley [mailto:amidgley@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 11 December 2010 18:30<br>
<b><span style='font-weight:bold'>To:</span></b> UK Cryptography Policy
Discussion Group<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: outsourcing GP
appointments to <st1:country-region w:st="on"><st1:place w:st="on">India</st1:place></st1:country-region>:
is this legal under DPA?</span></font><span lang=EN-US><o:p></o:p></span></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Binding across jurisdictions is not easy.<br>
<br>
Bear in mind also that this is probably not a system intended to use
appointments in the same way as a general practice currently uses them - the
aim woulld be that someone who rings and asks for an appointment is given an
appointment, or upsold to some other service, and the appointment is only
fairly likely to be where the patient would currently go.<br>
<br>
<br>
Bad system.<br>
<br>
If it served the purposes of us or our patients, annd was economic, and safe,
we would have set it up some time ago.<br>
<br>
<br>
-- <br>
Adrian Midgley <a href="http://www.defoam.net/">http://www.defoam.net/</a><o:p></o:p></span></font></p>
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