[ Top | Up |
Prev | Next |
Map | Index ]
Analog 4.13: Mailing lists
I welcome mail about analog, both praise and bug reports! I and others are
also usually happy to help people who have trouble with analog: it helps me
to find bugs, and know where the documentation is unclear.
There are three mailing lists for analog.
There are also companies offering support for analog on a commercial basis.
You can find a list of them on the analog home
- Announcements about analog. I post to this when there are new versions,
for example. Usually only gets a few messages a year.
- Getting help with analog from experienced users. This is the place to go
if you have trouble setting up or configuring the program. Usually you will
get a swift reply. You have to subscribe to the list before you can send a
message. There is also a
web archive of the list.
- This just goes to me. Use for private comments, or other things that would
not be suitable for the analog-help list: keep support questions to
analog-help. You may or may not get a swift reply, depending how
busy I am with other things.
To receive announcements about analog, send a message to
with the word subscribe in the main body of the message. Note that
the word has to be in the body of the message, not the subject. Also please
note the -request part of the address.
If you want to get help with analog, please check the following
simple things first.
I'm sorry to be so fussy, but a lot of the mail on the list really needn't
have been sent at all, and just wastes the time of everybody on the list. As
I say, I really do welcome genuine mail.
- Read the FAQ. Maybe I've answered your question
already. If I have, I'll just direct you to the FAQ, not answer it
- If your question is "will this command have that effect," why
not try it and see!
- If you think you've found a bug, read the
known bugs at my site, to see if your bug is already known about.
- Read the other relevant pages of the Readme, particularly the sections
on Starting to use analog and
Customising analog. You may also
find the index useful. I don't appreciate people
who are too lazy to read the documentation. (If the documentation is
unclear, or the relevant paragraph is too well hidden, then that's a
different matter. Of course I want to know about that.)
- Have a look in the
archive of the mailing list to see if your question has already been
- If analog isn't doing what you thought you asked it to, then run it with
the SETTINGS ON
command, and see what options it thinks it's meant to be using.
If you still need help, write to the analog-help mailing list. First you have
to subscribe (you can't send mail without subscribing) by sending a message to
with the word subscribe in the main body of the message. (Note that
the word has to be in the body of the message, not the subject.) After you've
received an acknowledgement that you have subscribed, you can send mail to
email@example.com. (You can still only send mail from the subscribed
address, of course.) Don't try and use the analog-help@ address for
subscribing. It won't work!
Please do the following when you send mail to the list.
- Describe exactly what you did, what you expected, and what the computer
did. Include the exact text of any error messages, not a
- Mention which version of analog you are using, on which operating
- Give your mail a subject line which indicates immediately what aspect of
analog it is about. (This is useful for the archive).
- Do not send long files or attachments unless you're
asked to. We do not want to see your configuration file, your header
file, your output file, or any logfile over 10 lines long. They are
almost always useless to us. And anyway, excessively long messages will
be rejected by the mailing list server.
If you want to send a private message to me, you can send it to me at
Please don't use this address for user support questions: I'll just redirect
you to the analog-help list.
Many thanks to ISite for providing these
mailing lists for me, and to The Mail
Archive for archiving the analog-help list.
Go to the analog home page.
11 October 2000
Need help with analog? Use the analog-help
[ Top | Up |
Prev | Next |
Map | Index ]