More on the "Identity Assurance programme "

John Wilson tugwilson at
Wed Nov 2 20:04:38 GMT 2011

On 2 November 2011 04:02, Peter Tomlinson <pwt at> wrote:
> As Francis Maude pointed out in that 30th March Public Admin Cttee, Amazon
> succeeds because it delivers a service that users want to use. FM was
> commenting on something said to him by a civil servant: the public would
> have to be trained to use their new online service - FM suggested that the
> service should be redesigned.

Just when you've convinced yourself that all politicians haven't got a
clue one comes along and spoils it for you!

John Wilson

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