Co-op Bank and Verified by Visa

Theo Markettos theom+news at chiark.greenend.org.uk
Sat Jun 20 15:38:59 BST 2009


In article <4A025081-A09A-438E-B334-54956F14E156 at ravenbrook.com> you wrote:
> But then I phoned the bank.  I was told that no, it is not possible to  
> opt out.  It is also not possible to use a different secret for  
> Verified by Visa, only the memorable name.  In fact, the person on the  
> phone explicitly said this would be the same as the secret used for  
> telephone banking.

That's funny.  I received the VbV paperwork, laughed at their terrible
security and gave the callcentre a ring.  I didn't explain why, I just said
I wanted to opt out and they did it without blinking.

Try ringing multiple times until you get through to someone who can flip the
bit?

Theo



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