[Fwd: Re: Co-op Bank and Verified by Visa]

[Roland Perry]

In article <1C12BA7C-97E8-40FC-9F94-FC94D7F48DE3 at ravenbrook.com>, 
Richard Brooksby <rb at ravenbrook.com> writes
>>> It's fulfilling it's intended purposes, but its purpose is to 
>>>prevent merchant fraud and not phishing.
>>
>> What's interesting is that it appears (I have a Co-op card too) that 
>>not all merchants' transactions are diverted via this extra step. Does 
>>that mean that the merchants where it does appear, are regarded as 
>>less trustworthy by the Co-op? (And as some are household names, 
>>that's a bit worrying).
>
>The merchant has to sign up for the scheme.  If you follow my original 
>link to the Visa web site there is a page there for merchants 
>explaining it and selling it to them on the basis that they won't 
>suffer chargebacks on VbV transactions.

Chargebacks where the customer attempts to repudiate the transaction - 
or for all chargebacks (eg when the goods fail to turn up) ?

A friend has had his VbV password stolen (twice I think) and has got his 
money back, although despite going as far as having a meeting with the 
bank's HQ fraud department has not received any explanation of how it 
could have happened.
-- 
Roland Perry