Telephone Identification (Was Re: Banking under Enduring Power of Attorney)

[David Hansen]

On 9 Apr 2009 at 13:44, Roland Perry wrote:

> I've had a couple of these infuriating "catch 22" calls with service 
> suppliers recently. I'm getting less tolerant and now require these 
> folks to find a way to prove to me that they are who they say they are 
> (if they initiated the contact).

I give them the choice of having a conversation on the subject in hand 
or dealing with the subject by letter (more cost for them and they know 
that I then have written records so they don't like that). It has, I 
guess, a 50% success rate.




-- 
  David Hansen, Edinburgh 
 I will *always* explain revoked encryption keys, unless RIP prevents 
me   
http://www.opsi.gov.uk/acts/acts2000/00023--e.htm#54