Phorm / MAC Codes

[Alexander Hanff]

Were you offered the new terms and conditions for the current trial?  If
you were then you will not have to pay any termination fees as the
changes in the terms and conditions constitute a material change which
allows you to cancel the contract without consequence under the Unfair
Terms in Consumer Contracts Regulations.

BT will bluster on about early termination fees but really they don't
have a leg to stand on and it is highly unlikely they would be willing
to take anyone to court as the last thing BT want is anything to do with
WebWise/Phorm going to court.

They will of course threaten you and pass on the "debt" to fake debt
collectors (usually one of their own departments) but if they start
harrassing you then Protection from Harrassment Act comes into play.

There is no way in my mind (and I doubt anyone elses either) that a
change in the terms and conditions which give permission for your
private communications to be profiled and monitored can be seen as
anything other than a material change.

Good luck and don't let them intimidate you.

Alexander Hanff

Ian Batten wrote:
> I've got the MAC for my broadband connection.  BT are claiming there's a
> residual contract to pay out --- I thought I'd signed for 12 months,
> they say 18, and to be honest I don't have a firm enough recollection to
> know one way or the other --- so I'm going to hold fire while it ticks
> down a bit, then I'll choose my ISP (I've got thirty days).
> 
> What's really depressing, speaking as a shareholder, is being unable to
> find anyone in BT who knows anything about Phorm.  A friend of mine is
> trying to escalate via an internal route, but all I've asked for in
> order to remain with BT is an assurance that I won't be part of the
> Phorm trial, and there will be a network-level opt-out prior to full
> deployment.  I've been bounced around various `technical teams' who
> don't know what I'm talking about either.  I can only assume that the
> trial is so important to BT that they're not interested in anyone who
> leaves because of it.
> 
> ian
> 
> 
>