Chip and PIN

[Roland Perry]

In article <78D22084-3979-4BD6-8F73-B4890D321D17@batten.eu.org>, Ian 
Batten <igb@batten.eu.org> writes

>To take a case a colleague described last year:
>
>Elderly person gives card and PIN details to helpful neighbour, helpful 
>neighbour's son finds out and spends some money on it (a phone, if 
>memory serves).  Daughter of elderly person sees entry from electronics 
>store statement, and asks what had happened.  Parent, not wanting to 
>admit to admit they'd been a bit naive, denies all knowledge and 
>daughter writes to the bank.   Bank refuses to refund the money.  What 
>do you think happened next?  What do you think _should_ happen next?

This is a very good example of problems often not being as simple as 
they appear.

>But suppose the parent hadn't backed down?  Didn't link the  nice 
>neighbour with the mysterious entry?  It isn't fraud, as such,  but it 
>sure as hell isn't the bank's responsibility either.

CCTV at the ATM might resolve more of these.
-- 
Roland Perry