Chip and PIN

[PeteM]

Ian Batten wrote  on 25-01-08 15:10:
> 
> Unfortunately, we don't know (a) what the ratio between customer-bad and 
> customer-good ATM/Card fraud is and (b) how many people who go to the 
> ombudsman are trying it on (the latter is unknowable, of course).
> 
> Are there cases where the ombudsman gets it wrong?  Of course: all 
> systems are justice are faulty.  Does the ombudsman get it consistently 
> wrong because of regulator capture?  It wouldn't surprise me.   But some 
> people here appear to believe that the ombudsman should automatically 
> find for the customer, because customers are honest as the day is long 
> and banks are all guilty.


Perhaps you mean me. I certainly believed that the elderly man on the 
Y&Y programne was defrauded, it is almost inconceivable that he would do 
what he did if he really was guilty.

But really my post was making the point that, when the ombudsman finds 
for the bank,  we do not know why. In such circumstances I 
automatically distrust the bank and its tame "regulators", knowing from 
experience just how badly the banks treat their customers.

-- 
Pete Mitchell