Re[2]: Anyone know more about this BT "uk identity verification" scheme?

[Ian G Batten]

On Mon, 10 Mar 2003, David Hansen wrote:

> On 10 Mar 2003 at 10:57, Richard D G Cox wrote:
> 
> > However unpleasant
> > your call may be to that agent, there is close to zero likelihood that
> > the same person would be involved in any future call to you from that
> > call centre.
> 
> You're thinking that I was refering to individuals, but in fact I was 
> referring to organisations. One of the ways to grind the buggers down 
> is to discourage the staff and encourage a high staff turnover.

I think you'll find that call centres already have high staff turnover,
and they budget for it.

ian